Frequently asked questions

Here you can find a record of all the frequently asked questions related to our SIGNATURE avatars from our Second Life customers.

  • How to redeliver or update a product ?

    Teleport to Signature mainstore,
    left click on the terminal at the entrance near the cashier of the mainstore.
    go to the web page and select the product you need.

  • How do i do if i want my head bald or shaved ?

    1. Wear the main head HUD > Options page
    2. Go to LAYERS UTILS tab
    3. Click RESET TEXTURES button and select which layer you want to clear

  • How can i have the AUTO HIDE KIT ?

    The AUTO HIDE KITS are available for the public you can get your AUTO HIDE KIT in the mainstore near any vendor panels.
    For example: if you want a body AUTO HIDE KIT, go to the mainstore bellow the body display vendor, and get your KIT by right clicking the AUTO HIDE KIT button.

  • How can i have the textures KIT to create textures appliers ? (body hair, skin, tattoo)

    The textures KITS are available for the public you can get your textures KIT in the mainstore near any vendor panels.
    For example: if you want a body textures KIT, go to the mainstore bellow the body display vendor, and get your KIT by right clicking the TEXTURES KIT button.

  • How can i have the mesh KIT ? (clothes, shoes, accessories)

    You can do an application, go to the MESH KITS page and fill out the form.

  • How do i gift a product ?

    Simply touch (or right click > touch) the vendor product you would like to gift and follow the popup dialog instructions.

  • Why is my body invisible to other ?

    Sometimes when you teleport in multiples places your attachment does not show to other.
    Make sure you have only 1 attachment per attachment point, for example the body should be alone on the 'Avatar Center' point.
    We suggest you to refresh your attachment, in Firestorm viewer: go to Avatar > Avatar Health > Refresh Attachments

  • Why is my body fully white ?

    Sometimes underwater, the body may appear white if your layers are set in alpha mask mode. To prevent this issue, you will need to hide all layers, or turn your layers to alpha mode BLEND, note that you cannot overlap 2 blended textures (bodyhair and tattoo).

  • Why is my body or head reset to default every time i take it off or logout ?

    Sometimes after a logout, your body/head may be completely reset (no texture, alphas reset, ...) after a logout. This is caused by a lag or an overloaded cache of your Second Life viewer, we suggest you to clear your SL viewer network cache and restart.
    with SL viewer: Preferences > Advanced > and then select: Clear Cache
    with FireStorm viewer: Preferences > Network & Files > Directories > and then select: Clear Cache

  • Why is my BENTO (AO) animations does not play on my hands ?

    If you are using your own animations or any other animations different from Signature.
    1. wear the main Body HUD, and go to Options page
    2. and click Stop Animations
    You can now use your own BENTO animations without any interference.

  • Why my head/hands look deformed ?

    First make sure your viewer is compatible with the new BENTO bones.

    Sometimes the Second Life BENTO bones appear to be deformed if you are playing other creator animations.

    with SL viewer: right click your avatar > reset Skeleton And Animations
    with FireStorm viewer: right click yoru avatar > Appearance > Reset > and then select: Skel. & Anim

  • Why my Signature penis doesn't ejaculate properly ?

    If your cock doesn't seems to ejaculate properly follow the steps bellow:
    First make sure you have OpenGL Vertex Buffer enabled under Graphics > Hardware Settings

    Go to Preferences > Graphics > General make sure you have enough particles count, 4096 for example.

  • Gianni clothes fit on Geralt ?

    No, Geralt doesn't have the same rigging and shape as Gianni have, so it won't work properly and vice versa.
    All Signature and Omega textures applier like (body hair, skin, tattoo, etc...) work on both body and head.

  • My HUD, body or head stopped working (stopped working, blurry, clipping)

    1. we suggest you to clear your SL viewer network cache and restart:
    with SL viewer: Preferences > Advanced > and then select: Clear Cache
    with FireStorm viewer: Preferences > Network & Files > Directories > and then select: Clear Cache

    2. to interact properly with your HUD you need to go on a non-restricted script region

    3. make sure your (LOD) Level of Detail is set to maximum for a better rendering and script interaction in your SL viewer graphic settings

    If none of the above work that mean the scripts completely stopped working you will need to can get a fresh version of your product
    at the redelivery terminal in the mainstore near the cashier, click the terminal > go to CasperVend web page > select the product to redeliver

  • The redelivery terminal is not working properly.

    It may be caused by a network lag or you simply missed it. Make sure you have not muted the delivery server by mistake. If you missed the gift popup menu or the body has not been delivered at all, go to the middle of the Signature mainstore, there is a Redelivery Terminal:
    click the terminal > go to CasperVend web page > select the product to redeliver

  • I bought a Signature product and i did not receive it.

    It may be caused by a network lag or you simply missed it. Make sure you have not muted the delivery server by mistake. If you missed the gift popup menu or the body has not been delivered at all, go to the middle of the Signature mainstore, there is a Redelivery Terminal:
    click the terminal > go to CasperVend web page > select the product to redeliver

If you have a question and couldn't find it here, contact Raph Dirval or Mona Delpiaz using private message or
a notecard directly in Second Life.